Returns and replacements

Last updated: 2 November 2026

Simple rules. Open the parcel at your door, check it, then pay.

Check before you pay

If you order cash on delivery, you can open the parcel when the rider arrives and check the scale before you pay. If it is not what you ordered, do not accept it.

14-day returns

• You can return your scale within 14 days of the day it is delivered.
• Message us on WhatsApp at 0329 0778949 with your order number. We will tell you how to send it back.
• The scale should be in its original packaging.
• Refunds are made to the bank account number, JazzCash or Easypaisa account you give us, within 3 days of us receiving the product.

Damaged on arrival: free replacement

• Please record a video as you open the parcel, showing the parcel and the scale.
• If the scale is damaged, send us the unboxing video on WhatsApp.
• We will send you a free replacement.

What is not covered

Damage that happens after delivery, for example if the scale is dropped or hit hard. The platform is tempered glass: place it on a flat, hard floor.

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