Privacy policy

Last updated: 2 November 2026

We collect only what we need to deliver your order. We do not sell your information.

What we collect

• Your name, phone number, address and city.
• Your order details: what you ordered, how many, and how you chose to pay.
• Messages you send us on WhatsApp, including payment screenshots and unboxing videos.
• Basic technical information, such as your device, browser and which pages you viewed, collected through cookies and similar tools.

How we use it

• To process, confirm and deliver your order.
• To contact you about your order by phone or WhatsApp.
• To handle returns, replacements and support.
• To spot fake or repeated orders.
• To measure and improve our website and our advertising.

Who we share it with

• Courier companies, so they can deliver your parcel.
• WhatsApp (Meta), when you message us or when we message you about your order.
• Advertising and analytics tools, such as the Meta Pixel, which help us understand how people use our website. These tools may use cookies.

How long we keep it

For as long as we need it to deliver your order, handle returns and meet our accounting and legal needs.

Your choices

You can ask us to show you the information we hold about you, or to delete it, by messaging us on WhatsApp at 0329 0778949. We may need to keep some records where the law requires it. You can also block cookies in your browser settings.

Changes

We may update this page. The date at the top shows when it was last changed.

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